We take security and privacy seriously, adhering to enterprise-level security standards that keep your customer data protected.
We have a globally distributed security team on-call 24/7. Our team is constantly monitoring security notifications from all 3rd party software libraries and if identified, we immediately apply any relevant security patches as soon as they are released. Our engineers work together with the product teams to ensure that all of Visitly’s code and infrastructure follows a secure development lifecycle process.
All of Visitly’s application and data infrastructure is hosted on Amazon Web Services (AWS), a highly scalable cloud computing platform with end-to-end security and privacy features built in.
Designed with redundancy, fault tolerance and disaster recovery at the forefront, our services are distributed across three separate availability zones (data centers). All our infrastructure is within our virtual private cloud (VPC) with production access restricted to operations support staff only. This allows us to leverage complete firewall protection, private IP addresses and other security features.
For more specific details regarding AWS security, please refer to https://aws.amazon.com/security/.
We strive for a 99.99% uptime for our product and to support that, we host our monitoring and logging systems outside of AWS and employ a variety of tools to accurately monitor and report on any anomaly that could impact the delivery of our services.
All data is stored in AWS infrastructure, housed in Amazon-controlled data centers. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers, and the data centers themselves are secured with a variety of physical controls to prevent unauthorized access. It is safe to say Amazon is much better at physical security than we are capable of being, so we leave it to them.
Through the use of automated and manual analysis, as well as constant security review of 3rd party libraries, we ensure to the best of our abilities that we are delivering products that are free from security defects. Visitly web application communications use TLS v1.2 for encryption in transit, and cannot be viewed by a third party. Visitly iPad application does not store any data locally and all the data is stored in our data centers only.We enforce the same level of encryption used by banks and financial institutions.
Additionally, we support a number of security focused features to help keep your data safe
- Data encryption – All customer data is encrypted at rest including: user email addresses, user passwords, API keys, including 3rd party keys stored by Apps.
- Company-specific data is kept separate through logical separation at the data tier, based on application-level access permissions and roles.
- Authentication – Enterprise plan users can optionally authenticate via any SAML-compatible Identity Provider
- Firewall – We use AWS Web Application Firewall (WAF) with advanced rules in front of our API to prevent any malicious activity against our APIs
- Payment Processing – We use Stripe as our payment processor and do not store credit card or bank information on Visitly’s infrastructure.
Visitly supports TLS encryption on all inbound and outbound email. For an explanation of how email encryption works, we recommend this overview from Google.
Engineering and Operational Practices
We design all services with high availability in mind. Our goal is to deliver 99.99% uptime across all our products. In order to achieve this goal, we follow a number of engineering best practices
- Immutable infrastructure – We don’t make changes to live code or running servers in production. Where applicable, we treat both our software and our infrastructure configuration as code. Which means all changes go through a formal code review, automated testing and automated deployment process.
- Continuous integration and delivery – We are using continuous integration and deployment automation and configuration management tools to build, test and deploy code multiple times a day.
- Incident response – Our dedicated infrastructure and security team is on a rotating on-call schedule to respond to any security or availability incidents immediately.
- Security audits – Twice a year we have an independent security firm execute a white-box penetration test audit across our system and code base. On request, the results of the latest audit can be provided to current or potential customers.Any uncovered vulnerability is prioritized, resolved and deployed as soon as possible following discovery.