Same security depth. No Premium upcharge.
Envoy gates SSO, watchlist, and ID scan behind Premium ($329/loc/mo). Visitly includes core security features on every plan. Watchlist, ID scan, and visitor approvals come with the next plan up; the full enterprise compliance and integration stack scales with deployment depth.
Per location, per month, what the procurement line item actually says.
$329
SSO, gated to this tier
Watchlist screening, gated to this tier
Customized branding + visitor photos, gated to this tier
Directory sync, gated to this tier
Standard support
Included
SSO with your IdP, included
Photo capture + basic branding, included
Visitor pre-registration + 1 chat channel, included
SOC 2 + ISO 27001 trust badges · DPA template published, included
Email support · 1 business day
Premium
Core security features ship on every Visitly plan. No Premium gating, no surprise upcharges, no per-printer fees. See /pricing for plan-level detail.
What each tier actually includes, including where Envoy is stronger.
Security screening
Compliance + audit
Hardware
Where Envoy is stronger
Identity & access
Security screening
Compliance + audit
Hardware
Where Envoy is stronger
It's not just price.
Team pain themes pulled from current G2 + Capterra reviews of Envoy (2024–2026). Sourced verbatim from public reviews; paraphrased here for clarity.
Teams cite branded interfaces, directory management, and sign-out tools requiring upgrade to a higher-tier plan. SSO + directory integrations live behind Premium ($329/loc/mo).
"Per-printer licensing fee escalation" is a recurring multi-site complaint that printers are licensed individually, multiplying cost across rollouts.
"Could be more flexible. Making layout or policy changes takes a lot of time and involves backtracking." Customization features cited as locked to higher tiers.
"Changes last year reduced directory and updating capabilities without having to pay more, and users had to pay for upgrades when the base directory limit was reduced." Suggests vendor squeezing existing customers.
Multiple reviews cite degrading support quality after the initial sale: slower response, account turnover, less attentive CSM coverage.
Reviewer commentary on G2 and Capterra cites kiosk speed, host-notification reliability, and reception workflow friction as common day-to-day pain points across competitor visitor-management products in the 2024–2026 review set.
Move off Envoy in 9 days, not 9 months.
Firework migrated in 9 days. Switch Assist is free with any Business or Enterprise contract.
Discovery + scope (Day 0–1)
Walk your Envoy admin export, integrations, and IdP configuration. Identify any custom workflows.
Visitly stand-up (Day 1–3)
Tenant provisioned, SSO wired to your IdP, sites imported. SCIM and SIEM streaming configured for tenants that need them.
Pilot + parallel run (Day 3–6)
1–2 pilot sites on Visitly while remaining sites stay on Envoy. Compare events side-by-side.
Cutover + Envoy contract close (Day 6–9)
Remaining sites cut over. Envoy contract closed at next renewal cycle. We handle the procurement notice.
from contract to live across all sites
Premium upcharge. Core security features came in their base plan.
"We migrated from Envoy in nine days. Our security team got the SSO and audit log we needed in our base plan, not behind Premium."
Legal disclosure: Pricing and feature comparisons sourced from envoy.com/pricing as of May 2026. Envoy is a registered trademark of Envoy, Inc. Visitly is not affiliated with Envoy. Tier gating reflected as published on Envoy's pricing page. Customer-reported pain points referenced from publicly available G2.com and Capterra.com reviews dated 2024–2026. Last verified: 2026-05-10.
Skip the demo gauntlet. Pull our Trust Center and pricing yourself.
Or talk to sales. We'll route you to a human who knows multi-location enterprise deployments, not a BDR running a script.
