VISITLY ENTERPRISE VS FACILITYOS / iLOBBY

One Enterprise product. Not VisitorOS + EmergencyOS + SecurityOS + LogisticsOS.

iLobby base is $199 + EmergencyOS $249 + SecurityOS $199 + LogisticsOS $99 = $746+/loc/mo. Visitly Enterprise (custom-quoted) ships the visitor-side controls and evidence tooling your ITAR, CTPAT, OSHA, and CMMC L2 program needs. One product. iPads you already own.

Verified May 2026
Source: facilityos.com/pricing
BYO iPad · no managed rental
MODULE MATH · ENTERPRISE TIER COMPARISON

What the iLobby invoice line items add up to.

iLobby · full module stack
  • VisitorOS (base)

    $199
  • EmergencyOS

    +$249
  • SecurityOS

    +$199
  • LogisticsOS

    +$99
  • Managed iPad rental

    Required

$746+

per loc · per mo (annual billing)
Visitly · Enterprise
  • Visitor management as one product

    Custom
  • Watchlist + Smart ID + ITAR gating

    Included
  • Per-zone PPE + hazard ack + drill mode

    Included
  • OSHA evidence + CMMC L2 mapping

    Included
  • PACS + SIEM + emergency-system integrations

    Included
  • BYO iPad

    $0 hardware
$

Custom

per loc · per mo (annual / multi-year)
Per-site savings · Enterprise comparison

Material

vs the iLobby module stack at scale

Enterprise customers running 10+ plants regularly displace the full iLobby module stack ($746+/loc/mo list) with a single Visitly Enterprise contract. We'll quantify your specific savings in discovery.

VERIFIED COMPARISON

Module-by-module, and including where iLobby is stronger.

Feature
iLobby / FacilityOS
$199 base + modules
Visitly
Business + Enterprise
Single product vs module stack
5 OS modules · billed separately
One product · one contract (Enterprise)
Hardware
iLobby's managed-iPad lock-in is the most-cited Capterra weakness across 2024–2026 reviews.
Managed iPad rental required
BYO iPad; any current iPad OS
Billing cadence
Annual only · no monthly
Annual or multi-year · Enterprise tier

Compliance scope (Visitly Enterprise · iLobby modular)

NIST 800-171 Rev 2 (CMMC L2)
VisitorOS + SecurityOS module
Enterprise · controls + evidence tooling
ITAR-aware citizenship gating
SecurityOS module
Enterprise · controls + evidence tooling
PPE + hazard attestation
VisitorOS + EmergencyOS
Enterprise · industrial pack
Drill mode + evacuation rolls
EmergencyOS module · +$249
Enterprise · included
OSHA evidence export
VisitorOS + EmergencyOS
Enterprise · included
CTPAT / dock-flow tracking
LogisticsOS module · +$99
Enterprise · included

Reliability (per public reviews)

Documented kiosk crashes
Capterra: '1–2 system crashes every week across our 6 units with thermal cameras' (2024).
Weekly · requires vendor authorization code to reset
None documented
Printer + iPad connection loss
Cited in multiple 2024–2026 reviews
BYO hardware on standard protocols

Where Envoy is stronger

Per-module billing for non-overlapping use cases
If you only need EmergencyOS at one site, modular makes sense
We don't slice features by module. Enterprise tier bundles all.
Hardware-bundled simplicity (for very small teams)
One vendor for app + iPad
You manage your own iPads

Product structure

Single product vs module stack
iLobby / FacilityOS
5 OS modules · billed separately
Visitly
One product · one contract (Enterprise)
Hardware
iLobby's managed-iPad lock-in is the most-cited Capterra weakness across 2024–2026 reviews.
iLobby / FacilityOS
5 OS modules · billed separately
Visitly
BYO iPad; any current iPad OS
Billing cadence
iLobby / FacilityOS
Annual only · no monthly
Visitly
Annual or multi-year · Enterprise tier

Compliance scope (Visitly Enterprise · iLobby modular)

NIST 800-171 Rev 2 (CMMC L2)
iLobby / FacilityOS
SecurityOS module
Visitly
Enterprise · controls + evidence tooling
PPE + hazard attestation
iLobby / FacilityOS
VisitorOS + EmergencyOS
Visitly
Enterprise · industrial pack
Drill mode + evacuation rolls
iLobby / FacilityOS
EmergencyOS module · +$249
Visitly
Enterprise · included
OSHA evidence export
iLobby / FacilityOS
VisitorOS + EmergencyOS
Visitly
Enterprise · included
CTPAT / dock-flow tracking
iLobby / FacilityOS
LogisticsOS module · +$99
Visitly
Enterprise · included

Reliability (per public reviews)

Documented kiosk crashes
Capterra: '1–2 system crashes every week across our 6 units with thermal cameras' (2024).
iLobby / FacilityOS
Weekly · requires vendor authorization code to reset
Visitly
None documented
Printer + iPad connection loss
iLobby / FacilityOS
Cited in multiple 2024–2026 reviews
Visitly
BYO hardware on standard protocols

Where iLobby is stronger

Per-module billing for non-overlapping use cases
iLobby / FacilityOS
If you only need EmergencyOS at one site, modular makes sense
Visitly
We don't slice features by module. Enterprise tier bundles all.
Hardware-bundled simplicity (for very small teams)
iLobby / FacilityOS
One vendor for app + iPad
Visitly
You manage your own iPads
Last verified: May 2026 from facilityos.com/pricing. Customer-reported issues referenced from Capterra.com reviews dated 2024–2026.
WHAT CAPTERRA REVIEWERS ACTUALLY COMPLAIN ABOUT

It's not just module stacking.

Team pain themes pulled from current Capterra and G2 reviews of FacilityOS / iLobby (2024–2026). Most-cited reliability and operational issues, paraphrased for clarity.

System crashes requiring vendor re-authorization codes

Capterra · 2024 · 6-unit deployment

Capterra reviewer (2024): "On average, 1–2 system crashes every week across our 6 iLobby units with thermal cameras. Tech support requires complete reinstall and a code from iLobby every time it updates."

Managed iPad lock-in

Capterra + Software Advice · 2024–2026

Required iPad rental from iLobby is the most-cited operational complaint across 2024–2026 reviews, including hardware reliability and printer connectivity tied to the managed device.

Wireless network instability on managed iPad

Capterra · 2024–2026

"Wireless network stability issues on the provided iPad in areas congested with WiFi networks." Suggests their hardware-locked iPad doesn't handle real-world enterprise WiFi.

Module-stack billing accumulates fast

Capterra reviews + facilityos.com/pricing · 2024–2026

"Easier to modify during demos than in actual use." Six-module pricing ($199 + $249 + $199 + $99 + Required iPad) reaches $746+/loc/mo before any negotiated discount.

Brand + admin confusion between VisitorOS and FacilityOS

Capterra · 2024–2026

"Confusion when switching between FacilityOS and VisitorOS for new administrators." Multi-OS branding adds learning curve for new plant admins.

Returning visitor recognition fails

G2 + Capterra · 2024–2026

"Sometimes can't find returning visitors." Cited across multiple 2024–2026 reviews.

Training burden on plant gate + admin staff

Capterra theme pattern · 2024–2026

Reviewer commentary on Capterra cites the learning curve from multi-OS branding (VisitorOS / FacilityOS / EmergencyOS / SecurityOS / LogisticsOS) when new gate guards or admins rotate in. Adoption requires repeated training on which module owns which workflow.

SWITCH ASSIST

Move off the iLobby stack, and the managed-iPad invoice, in 14 days.

Most plant migrations close at the next renewal cycle. We handle the procurement notice + the contract close. Free with Enterprise contracts.

01

Audit the stack (Day 0–2)

Walk your iLobby modules, managed iPads, printers, and integrations. Identify which OS modules are actually in use.

02

Visitly Enterprise stand-up (Day 2–5)

Tenant provisioned per region, SCIM + SAML to your IdP, SIEM event streaming, PACS bridges, sites imported. Ship iPads you already own to the plants.

03

Plant-by-plant cutover (Day 5–12)

1–2 pilot plants first. Compare event volume and OSHA evidence side-by-side. Roll the rest in a sequence procurement approves.

04

iLobby close + iPad return (Day 12–14)

iLobby contract closed at next renewal. Managed iPads returned per their RMA process; we send the template letter.

Hitachi
Manufacturing
14 plants

consolidated onto Visitly Enterprise

0

ITAR audit findings reported in their last cycle

Read the Hitachi case study

"Across fourteen plants, we reported zero ITAR audit findings in our last cycle. Visitly's citizenship gating and evidence tooling support our ITAR program. We replaced the iLobby module stack with one Visitly contract, on hardware we already owned."

EHS Director, Hitachi Industrial Division
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