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The Challenge
SentinelOne's security operations team faced a familiar problem at scale: seven global offices, each with a different visitor sign-in process. Some used paper logs. Some used a competitor product that required expensive per-seat hardware. None of them gave the security team real-time visibility into who was on-site — a critical gap for a company that holds itself to the same security standards it sells.
As SOC 2 Type II audits grew more rigorous, the team needed physical access logs that could be pulled instantly, exported cleanly, and tied back to individual visitors across every location.
Why Visitly
The evaluation came down to three things: deployment speed, API access, and a team that actually responded to feedback. Visitly checked all three. The security team was particularly drawn to the API — something none of the competing products offered at a comparable price point — because it meant they could build the custom reporting and automation their compliance workflows depended on.
"The API connection is a standout feature, enabling us to create custom reporting and automation we couldn't achieve with other systems. Visitly is continually improving its product and values customer feedback, making the partnership experience even more rewarding."
Deployment
The initial training was clear and efficient. SentinelOne's IT team transitioned all seven global sites to Visitly in under a week — running on hardware they already owned. There were no new kiosk purchases, no lengthy onboarding cycles, and no vendor implementation fees.
The Visitly team was responsive throughout, incorporated feedback quickly, and treated the relationship as a partnership rather than a transaction.
Security & Compliance Impact
The compliance difference was immediate. During their next SOC 2 Type II audit, the team pulled physical access logs covering all seven locations for the full audit period — in seconds. Auditors, according to the team, had never seen it done that cleanly.
What They Said
We spoke directly with Brent Kennedy, Director of Security Operations, who led the evaluation and deployment:
"Working with the Visitly team has been an exceptional experience from start to finish. The entire process has been seamless, and we've seen significant improvements in efficiency and security across our locations. I strongly recommend Visitly to anyone seeking a reliable, user-friendly visitor management system."
SentinelOne is a cybersecurity leader delivering AI-driven solutions to safeguard IoT devices and endpoints. Their global security operations team manages physical and digital security across seven offices worldwide.
