Frequently asked questions.
The questions procurement, IT, and security ask first.
Product
Is SSO really included on Starter?
Yes, SSO at every tier, including our base plan. Supported IdPs include Okta, Microsoft Entra, OneLogin, Google Workspace, PingOne, and generic SAML/OIDC.
Do I need to buy iPads from you?
No. BYO iPad, any device running current iPad OS works. iLobby requires their managed iPad rental; we don't.
How long is implementation?
Starter: live in a week (self-serve). Business: ~14 days with SSO/SCIM + SIEM. Enterprise: 30–60 days for multi-region rollouts with custom procurement.
How long does the front desk need to learn it?
Most front-desk teams operate Visitly on day one without a separate training cycle. The kiosk is self-serve for the visitor (under 30 seconds end-to-end); reception handles exceptions via a 1-tap override. Multi-lingual visitor flow is built in. Reviewer commentary on G2 + Capterra consistently cites low training burden and quick reception adoption.
What's the visitor experience like?
Walk-in: under 30 seconds, photo, ID, NDA, badge, all in one self-serve flow. Pre-registered visitors arrive with NDA + parking + Wi-Fi already in their inbox; their flow is closer to 10 seconds. Returning visitors recognized via facial recognition (Business+) or recurring profile. See /lobby-experience for the audience-segmented walkthrough.
Can Visitly manage contractor and employee check-ins, not just visitor?
Yes. Recurring-contractor profiles carry certifications, insurance docs, and safety acknowledgments forward from their last visit — no re-entry at every site, every week. Employee check-in/out runs through the MyVisitly app, synced to your HR directory, so who's-on-site is a live count, not a badge log reconstructed after the fact. Contractor, employee, or visitor — every entry gets the same signed, time-stamped audit record.
Pricing
Annual or monthly billing?
Both. Annual is the default at the listed price; monthly is ~10% higher per location. Enterprise pricing is quoted independent of billing cadence.
Per-visitor or per-printer fees?
None. Pricing is per location per month, flat. The line items on competitor invoices that surprise procurement don't exist on ours.
How long does a Visitly subscription last?
Monthly, annual, and multi-year subscriptions begin on the date payment is received and the account is activated. Subscriptions auto-renew unless we receive written notice to cancel.
Is there a free trial available for Visitly?
Yes, Visitly offers a 14-day free trial with no credit card required. Talk to our team with any questions during your trial. → Schedule a demo
What payment methods does Visitly accept?
Starter and Business plans accept credit card payment. Enterprise plans accept credit cards, ACH transfers, and wire transfers.
Security + Compliance
Are you SOC 2 + ISO 27001 certified?
Yes. SOC 2 Type II audit completed annually; full report and ISO 27001 Statement of Applicability available under NDA via Trust Center request.
Can I get a BAA for HIPAA?
Yes, BAA available for execution for covered-entity deployments on Business + Enterprise tiers. Visitly supports your HIPAA program; your covered entity owns the program itself.
Do you support CMMC Level 2 compliance?
Visitly provides visitor-side controls and a NIST 800-171 Rev 2 control-mapping reference (under NDA) supporting your CMMC Level 2 evidence package. CMMC Level 2 enforcement window opened November 2025. Your C3PAO assessor reviews your program; we provide the visitor-management inputs.
Do you support watchlist screening and emergency mustering?
Yes. Every check-in screens against your internal watchlist and banned-visitor list before a badge prints. During a drill or real incident, Evacuation Mode gives you a real-time headcount by site, a printable roll call, and iPad alerts to every reader on the floor — no manual list-pulling. Both are core to the platform, not a security add-on tier.
How does Visitly ensure the security of my data?
Visitly is SOC 2 Type II certified, hosted on AWS, and encrypts all data at rest and in transit. A dedicated security team monitors systems around the clock and applies updates promptly. Full detail is available on our Trust Center.
Where is the data stored?
Data is stored on AWS infrastructure located in the United States.
Is Visitly compliant with GDPR?
Yes. Visitor data is collected, stored, and processed in accordance with GDPR requirements.
How is user access controlled within Visitly?
Admin roles and permissions let you control who has access to different parts of the system based on their role.
Integrations
Which IdPs do you support?
Okta, Microsoft Entra ID, Google Workspace, OneLogin, PingOne, Auth0, ForgeRock, ADFS, and custom OIDC / SAML for anything else.
Do you integrate with our SIEM?
Yes. Native streaming to Splunk, Datadog, Sumo Logic, Microsoft Sentinel, or any HTTP listener.
Support
What types of support does Visitly offer?
Every customer has access to an online help center, 24/5 live chat, and email support. Enterprise accounts add onboarding and implementation assistance, phone support, custom MSAs and terms, due diligence, support SLAs, and a dedicated account manager.
How can I contact Visitly support if I encounter an issue?
Submit a ticket to our support team or reach us through live chat.
What is the response time for support queries?
Support queries are typically addressed within 24 hours. Enterprise customers receive priority, fast-tracked assistance.
What should I do if I encounter an issue with Visitly?
Reach out via live chat, email support@visitly.io, or submit a request through our Contact Us page. Our team will assist you and resolve the issue promptly.
Skip the demo gauntlet. Pull our Trust Center and pricing yourself.
Or talk to sales. We'll route you to a human who knows multi-location enterprise deployments, not a BDR running a script.
