The Challenge
Advanced Research Corporation operates at the intersection of engineering, technology, and consulting — serving defense, aerospace, and government clients. That mix creates a visitor management problem that most platforms aren't built to solve well: significant security requirements, serious compliance obligations, and a budget that has to be justified in a competitive government contracting environment.
The market for enterprise visitor management is full of platforms designed for Fortune 500 IT departments — overbuilt, overpriced, and loaded with features that a focused R&D firm would never use. Judy Dugas, President of ARC, needed something that could grow with the company, meet real compliance requirements, and not require a specialist to configure or maintain.
The Right-Sizing Problem
For a defense and aerospace R&D firm, visitor management isn't optional — it's a compliance artifact. But the platforms built for that level of security rigor are typically designed for organizations with large IT departments and enterprise budgets. ARC needed the security capability without the complexity or the cost.
Why Visitly
The decision came down to two things: the product itself, and the people behind it. Visitly offered the feature depth ARC needed at a price point that made sense — but what sealed it was the quality of the relationship. The support team's responsiveness, and direct engagement from Visitly's CEO to find solutions that worked for ARC's specific situation, gave Dugas confidence that this was a vendor that would actually show up.
That kind of responsiveness matters differently to a company of ARC's size than it does to a large enterprise. When something needs to change or a compliance requirement shifts, ARC can't wait weeks for a support ticket to be processed.
"Visitly has made a very positive impression on our customers, with many inquiring about the program we're using. Additionally, it has made it easy for us to meet necessary compliance requirements."
Impact
Two outcomes stood out after deployment. The first was expected: compliance requirements that had previously required manual effort were now handled automatically through the sign-in flow. The second was not: ARC's own customers — sophisticated defense and aerospace organizations — started asking what visitor management system they were using. The front desk experience had become a selling point.
Impact
What They Said
Judy Dugas, President of Advanced Research Corporation, led the evaluation and manages the platform relationship directly:
"The staff has been exceptional. Tech support is responsive and timely. Luv, their CEO, has been incredibly accommodating in finding solutions that work for our company. The system is intuitive to use and consistently improving."
Advanced Research Corporation (ARC) is a leading provider of advanced research and development solutions specializing in engineering, technology, and consulting services. ARC serves defense, aerospace, and government industries across the USA, with over 2,600 employees.
