The Challenge
KINGS Transport operates contract logistics and express services across Australia, Wales, and New Zealand — serving retail, healthcare, and industrial clients. Their facilities receive a constant flow of visitors: drivers, contractors, auditors, and supplier representatives. Managing that flow manually, with paper sign-in books, created a compounding problem: records were hard to search, compliance reporting was slow, and when COVID arrived, their contact tracing process was entirely dependent on handwritten logs.
Emma Graham, Safety & Compliance Manager for New Zealand, needed a system that could be used by anyone on the team without training — running on the devices already in place, whether that was a tablet at the front desk or a PC in the office.
Why Visitly
KINGS Transport's requirements were clear: simplicity and functionality. They weren't looking for a platform with features they'd never configure — they needed a system that would handle straightforward visitor registration and give the safety team the visibility they needed for compliance purposes.
Visitly delivered both without compromise. The interface was immediately usable on the tablets already deployed at entry points, and equally functional on PCs used by the compliance team for reporting and log management — no special hardware, no parallel workflows.
"Visitly offers a user-friendly interface that's simple to navigate on both tablet and PC!"
COVID Contact Tracing
The COVID contact tracing requirement crystallized the case for Visitly faster than any other factor. When New Zealand's public health requirements mandated accurate records of every person entering a workplace — with timestamps, contact details, and host information — KINGS Transport needed a system that could produce that data reliably and instantly.
Visitly's digital visitor log meant that contact tracing queries could be answered in seconds rather than hours. Every sign-in was timestamped, searchable, and exportable — exactly what health authorities and internal compliance teams needed.
Operational Impact
The shift from paper to digital transformed what the compliance team could do with visitor data. Producing a contact tracing record that previously took hours of manual searching now takes seconds. Visitor logs are accurate, complete, and available on demand — a change that matters not just for COVID protocols but for any audit or compliance review that involves site access records.
For Emma Graham's team, the practical test of a visitor management system is whether staff at the front desk will actually use it correctly, every time. Visitly's interface passed that test — simple enough to use without instruction, consistent enough that no one defaulted back to the paper process.
KINGS Transport is a leading provider of contract logistics and express services across Australia, Wales, and New Zealand, delivering customized transport solutions to the retail, healthcare, and industrial sectors. The New Zealand operation manages safety and compliance across multiple logistics sites.
