The Challenge
DriveSavers handles some of the most sensitive data recovery work in the industry — retrieving lost files from damaged devices for technology companies, healthcare providers, financial services firms, and government agencies. Their facility receives a diverse mix of visitors: vendors, service personnel, and even tour groups. The sign-in experience those visitors encountered didn't match the sophistication of the work happening inside.
Clipboard sign-in sheets were the norm — paper-based, manually filed, and impossible to search or report on. For an IT team managing a 2,000-person organization serving regulated industries, that gap between operational reality and visitor process was increasingly difficult to justify.
A Diverse Visitor Environment
DriveSavers isn't a single-profile visitor environment. On any given day, the front desk handles vendors dropping off equipment, service personnel working on-site, clients bringing in damaged devices, and tour groups walking through the facility. That mix requires a system flexible enough to handle different sign-in flows without requiring the IT team to build custom logic for each scenario.
Why Visitly
Chris Rosa's evaluation was straightforward: he needed a system with a strong feature set, a modern interface his team could manage without specialist support, and a price point that made sense. Visitly delivered on all three — and the competitive pricing relative to the feature depth was a decisive factor.
What distinguished the experience after deployment was the support team. Visitly's responsiveness to feature requests — actually acting on feedback rather than adding it to an anonymous backlog — gave Rosa and his team confidence that the platform would continue to evolve alongside their needs.
"With Visitly, we've streamlined the check-in process and elevated the professionalism of our front desk by replacing traditional clipboard sign-in sheets."
Impact
The most visible change was immediate: the clipboard was gone. Visitors arriving at DriveSavers now encounter a digital sign-in experience that reflects the caliber of the organization — clean, fast, and professional. For a company whose reputation is built on precision and trust, the front desk is the first point of contact with that reputation.
The operational lift for the IT team was equally significant. Rosa can manage the system without ongoing specialist involvement — configuration changes, visitor type adjustments, and reporting are all handled directly from the dashboard. The support team's willingness to engage on feature requests means DriveSavers isn't locked into what shipped — they're influencing what comes next.
What They Said
Chris Rosa, IT Manager at DriveSavers, led the evaluation and manages Visitly day-to-day:
"Their support team was highly responsive and receptive to our feature requests, which was a major plus for us."
DriveSavers is a leading data recovery company specializing in retrieving lost data from damaged devices. They serve technology, healthcare, financial services, and government industries across the USA, with over 2,000 employees.
