The Challenge
Before Visitly, VXI Global Solutions relied on paper-based visitor sign-in at their facilities — an inefficient system that made it difficult to manage visitor influx, track who was on-site, and produce any meaningful records for audits or security reviews. With no dedicated front desk staff at every location, there was no way to ensure visitors were being properly logged or that the right people were being notified of arrivals.
The absence of digital tooling meant no real-time visibility, no reporting, and no brand presence in the lobby — a gap that was increasingly difficult to justify for a 40,000+ person global organization serving some of the world's largest telecom, healthcare, and financial services companies.
Why Visitly
VXI evaluated several visitor management platforms. The decision came down to three factors: competitive pricing for a feature set that covered everything they needed, an interface that both staff and visitors could use without training, and customer support that was fast and genuinely responsive.
The system also needed to run without a dedicated receptionist at every location — the kiosk-first design of Visitly's check-in flow made that possible from day one.
"Visitly's seamless user interface and intuitive design make it incredibly easy to manage visitor check-ins and security protocols. Plus, the customer service is amazing and very quick to respond."
Key Features in Use
VXI uses a broad set of Visitly features across their facilities — all of which address specific operational and security requirements that the paper-based system couldn't meet.
Operational Impact
The shift from paper to Visitly changed how Tayron Martin's facilities team works day-to-day. Host notifications eliminated the need for receptionists to manually call or message employees when visitors arrived. Visitor data — previously inaccessible in paper logs — became searchable, exportable, and actionable within the platform.
As a facility manager, Tayron now has clear oversight of who enters and exits each premises — something that simply wasn't possible before. Traffic pattern data helps VXI plan front-desk coverage and resources more effectively, turning visitor data into an operational planning tool rather than just a security log.
What They Said
We spoke with Tayron Martin, Facility Manager at VXI, who led the implementation and manages day-to-day operations on the platform:
"I am impressed and would highly recommend Visitly to others. It's a great choice for creating a safer and more efficient environment. The software is intuitive and user-friendly, streamlining the entire visitor management process so you can work smarter, not harder."
VXI Global Solutions is a business process outsourcing company providing customer service, technical support, and sales solutions across telecommunications, healthcare, financial services, and retail industries. Headquartered in Los Angeles, VXI employs more than 40,000 people globally.
